Shipping & returns
Before selling a piece I always make sure the clay and glaze combo are liquid proof and food safe. However, with handmade ceramics there is always a risk for irregularities—because it's chemistry! I also sand the bottoms to avoid scratching. But please use a coaster on wood surfaces to make sure you don't get 'sweat' marks or scratches from the mug.
Your piece is dishwasher and microwave safe. However, it's always recommended to hand wash in order to have minimal wear and tear. Be careful with very quick changes in temperature as this can lead to cracking, just as glass could. Please use a coaster to ensure that your table does not get "sweat" marks from wet ceramics.
Your items will be packed and shipped within 5 business days of your placed order. Your package will be send with priority mail through flat rate shipping. You will receive USPS shipping confirmation and tracking once the item has shipped.
** If your item(s) are made to order, you will receive an email confirmation with timing.
I'm currently only shipping to the US. I'm hoping to find affordable and fragile-friendly ways to ship internationally soon!
packaging & the environment.
I strive to use biodegradable materials for packaging as much as possible. Please try to recycle the paper packaging or reuse the boxes! Any plastic that might be in your box comes from packaging I've received and saved to reuse.
returns & refunds.
All sales are final. However, if we're hella unlucky with shipping and something is broken when you get it, please reach out to me and I'll do what I can to send you a new one or refund you.
Send me an email at firstname.lastname@example.org. I'd love to partner with local retailers!